Security professionals play a key role in ensuring a safe and enjoyable environment for customers and protecting the establishment’s liability. All our security professionals are fully licenced and first-aid certified. In addition, all employees working in liquor-serving establishments are smart-serve certified and trained in dealing with the intoxicated patrons.
The basis of our training is prevention. We limit potential incidents by screening for intoxicated, underage or armed individuals prior to allowing entry to the premises. Should an incident occur, our employees are trained in de-escalation tactics. Our policy is to avoid using force unless it is absolutely necessary.
Our mobile support often checks on our security professionals during the busy hours to assess, coach and support. Mobile support is also available 24/7 should additional help be required in an incident.